Director Of Services- Service Linen

Director of Services

Service

Service Linen Supply, an industry leader in linen supply and rental for over 70 years is seeking a Director of Client Services to oversee our Service department.

As an integral part of the leadership team, you will play a key role in forming strategies and goals to ensure company success and financial growth. With a team of Service Managers, Key Account Managers, and Client Support Representatives as your direct reports, you will be responsible for the retention of more than 3,000 clients as well as growing existing business through the implementation of various customer service programs and initiatives. You will be working closely with Sales team to ensure smooth transition of new accounts to route assignment and account management. Collaborating with Production leadership, you will champion initiatives to promote quality and accuracy in product deliveries across all routes.

 

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client-support

Client Support Desk

Service

Excellent client service is the key to our success. As Director of First Impressions, you will have significant impact on our ability to retain our clients by giving first class “VIP” service to all. To do this successfully, you will interact with all parts of our organization from production, sales to accounting to provide accurate account information to clients.

Your typical day involves:
  • Assisting clients with new orders and account changes
  • Acting as Liaison between clients and route mangers to resolve issues swiftly and efficiently
  • Greeting visitors and clients

For a complete performance profile, please click on the following link.

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route

Route Manager

Service

Do you see yourself managing your route as a small business? Do you like to get paid based on your performance, not on an hourly rate? Do you like to be out on your own and have the ability to increase your earnings through great client care and account management?

We are looking for an outgoing and sales-minded individual who will be the first point of contact for our clients and will insure accurate and prompt delivery of our product providing first class service. You will be responsible for fostering relationships with clients, operating a 20-foot truck, accurately processing paperwork, managing account inventory and growing the volume of your route.

For a complete performance profile, please click on the following link.

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regional-service

Service Manager

Service

Do you enjoy coaching a team while instilling a client-centric philosophy? Do you enjoy being out of the office and meeting with clients? Do you find satisfaction in developing client relationships and successfully retaining 100% of your clients?

Our Regional Service Manager works side by side with our Route Managers to service and retain our clients. You must have the ability and skills to anticipate, address, and resolve any client related issues urgently and efficiently.

Your typical day involves:
  • Meeting with clients
  • Riding along with your Route Managers to coach and develop
  • Daily one on one meeting with your team members to share their successes and challenges
  • Negotiating service agreements

For a complete performance profile, please click on the following link.

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